Accessibility statement for Theatres Trust website

This accessibility statement applies to

This website is run by Theatres Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Advice notes PDFs are not fully accessible. We have provided accessible Word doc alternatives in wherever possible.
  • Some images on older content pages do not have a text alternative.
  • most older PDF documents are not fully accessible to screen reader software for example Annual Reports, planning responses and press releases.


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 working days.

If you cannot view the map on our Contact us page, call or email us for directions 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Justine Harvey, Marketing and Communications Manager or phone 020 7836 8591.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Theatres Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions’ listed below.

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The content on some pages may not be read by screen readers in the correct order. This fails WCAG 2.1 success criterion 1.3.2 (Meaningful Sequence) and
2.4.3 (Focus Order).

A fix has been put in place for this and we are updating the content pages impacted on an ongoing basis. This work should be completed by September 2021.

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2021. When we publish new content we’ll make sure our use of images meets accessibility standards.

Advice Notes PDFs published on this site prior to July 2021 are not fully accessible. They fail WCAG 2.1 success criteria 1.3.1 (Info and Relationships)  1.3.2 (Meaningful Sequence) 2.1.1 (Keyboard) and 2.4.4 (Link Purpose In Context).

We plan to update these documents or provide the information in an alternative accessible format by April 2022.

Disproportionate burden

PDFs and other documents

PDFs for Annual Reports, planning responses and press releases are not fully accessible.

We’ve assessed the cost and time required to fix the issues with these documents. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will reassess this when we redevelop our website beginning in 2022/23.

Theatres Database

The Theatres Database may not be fully accesssble. It is a separate website, skinned to look like part of this site.

There is a major project ongoing to redevelop this database so it would be a disproportionate burden within the meaning of the accessibility regulations to fix any issues on that site now.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix Annual Reports from prior to 2018.

Any new PDFs or Word documents we publish will meet accessibility standards

Pre-recorded video

We do not plan to add captions to the About Our Work video or videos from our Ambassadors as these were published before 23rd September 2020 so are exempt from meeting the accessibility regulations.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

This website was built in 2016 so browsers and operating systems have changed since then. We plan to replace this website with a new website that meets all accessibility standards. This project will begin in 2022/23.


Preparation of this accessibility statement

This statement was prepared on 27 July 2021. It was last reviewed on 11 March 2022.

This website was last tested on 18 June 2021. The test was carried out by Ten10.

We used this approach to deciding on a sample of pages to test:

  • Testing areas of the site that are central to our work
  • Testing the main content templates used across the site